GST Portal Glitches: Taxpayers Struggle as GSTR-1 Filing Issues Persist

2025-01-10

The Goods and Services Tax Network (GSTN) is currently addressing technical issues plaguing its portal, which have hindered taxpayers from filing their GSTR-1 returns. The problems, primarily affecting the generation and submission of GSTR-1 summaries, have sparked frustration among users, especially those under the Quarterly Return Monthly Payment (QRMP) scheme. In response, the GSTN has acknowledged the issue on social media platform X (formerly Twitter) and assured users that a resolution is in progress. Additionally, the GSTN has urged the Central Board of Indirect Taxes and Customs (CBIC) to consider extending the filing deadline, currently set for January 11, 2025, for the December 2024 tax period. QRMP filers, who face a January 13 deadline, are particularly impacted by these disruptions.

GST Portal Downtime: What Users Are Facing

Taxpayers attempting to access the GST portal are met with a message indicating scheduled downtime for maintenance:
“Scheduled Downtime! We are enhancing the services on the site. The services will not be available from 10th Jan’25 12:00 AM to 10th Jan’25 03:00 PM. Kindly come back later! In case of any queries, please call us at 1800-103-4786. We appreciate your cooperation and patience.”

This downtime, coupled with ongoing technical glitches, has left taxpayers in a state of uncertainty, especially with the filing deadline looming.

Social Media Outcry: Taxpayers Voice Their Frustrations

The GSTN’s announcement on social media has drawn a flood of reactions from frustrated users. Many have expressed their dissatisfaction with the recurring technical issues and the lack of timely communication from authorities.

One user commented:

“We have a lot of patience. Don’t worry. We have seen tons of glitches like this from day 1 of the portal and paid penalties. Of course!! Even if anyone lost patience, no one is there to hear. Whatever you people do, that has to be followed. That’s it.”

Another user emphasized the need for immediate deadline extensions to alleviate stress:
“Announce extension on time. Let business owners relax. Whenever a portal is down so near to the due date, extension announcements should be immediate to clear uncertainty.”

Others raised concerns about late fees and penalties, with one user questioning:
“And what about late fees? Does the GST-registered taxpayer get ₹200 late fee in their Cash Ledger, as the delay is from your end?”

Meanwhile, some users suggested holding the portal’s service provider, Infosys, accountable for the disruptions:
“GST portal is not working for a few days, and a lot of professional time is wasted, and still no solution… Levy a penalty on @Infosys_GSTN and provide relief to taxpayers.”

What Undercode Say: Analyzing the GST Portal Issues

The recurring technical glitches on the GST portal highlight systemic challenges in India’s digital tax infrastructure. While the GSTN’s efforts to resolve the issues are commendable, the frequency of such disruptions raises questions about the robustness of the system and the accountability of its service providers.

1. Impact on Taxpayers:

The inability to file returns on time due to portal issues places an undue burden on taxpayers, particularly small and medium-sized enterprises (SMEs). Late filings can result in penalties, adding financial strain to businesses already navigating a complex tax regime.

2. Communication Gaps:

The delayed announcement of deadline extensions exacerbates taxpayer anxiety. Proactive communication and swift decision-making are essential to maintain trust in the system.

3. Accountability of Service Providers:

Infosys, the company responsible for maintaining the GST portal, has faced criticism for its handling of the system. Taxpayers have called for penalties against the service provider to ensure accountability and incentivize better performance.

4. Need for Systemic Overhaul:

The recurring nature of these issues suggests a need for a comprehensive review of the GST portal’s infrastructure. Investments in advanced technology, regular system audits, and contingency planning could help prevent future disruptions.

5. Relief Measures:

Beyond extending deadlines, the government should consider waiving late fees for taxpayers affected by portal glitches. Such measures would demonstrate empathy and support for businesses navigating these challenges.

In conclusion, while the GSTN’s efforts to address the current issues are a step in the right direction, a more holistic approach is needed to ensure the reliability and efficiency of the GST portal. By prioritizing taxpayer convenience, improving communication, and holding service providers accountable, the government can strengthen trust in the GST system and foster a more business-friendly environment.

References:

Reported By: Timesofindia.indiatimes.com
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