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2024-12-09
Microsoft has temporarily paused the rollout of Windows 11 24H2 update for devices running outdated versions of Google Workspace Sync for Microsoft Outlook (GWSMO). This move is necessary to prevent users from encountering critical Outlook launch issues that could render their email client unusable.
The Problem:
Users with outdated GWSMO installations who upgrade to Windows 11 24H2 may face the following error messages:
Cannot Start Microsoft Outlook.
Cannot Open the Outlook Window.
“The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service.”
The Solution:
To avoid these issues, Microsoft recommends the following steps:
1. Update GWSMO: Ensure you have the latest version of GWSMO (4.3.68.0 or later) installed on your device.
2. Wait for the Fix: If
Why the Hold?
Microsoft has implemented a compatibility hold on affected devices to prevent widespread issues. This means that your device will not automatically receive the Windows 11 24H2 update until the problem is resolved.
Other Compatibility Issues:
It’s worth noting that Windows 11 24H2 has also been temporarily blocked on devices with certain hardware and software configurations, including:
Ubisoft games
USB scanners supporting the eSCL protocol
Intel Smart Sound Technology (SST) audio drivers
Asphalt 8 (Airborne)
Certain integrated cameras
Specific Asus devices
Wallpaper customization apps
Safe Exam Browser app
Easy Anti-Cheat software
What Undercode Says:
Microsoft’s decision to halt the Windows 11 24H2 update for devices with outdated GWSMO is a proactive measure to protect users from potential disruptions. This highlights the importance of keeping your software and drivers up-to-date to ensure optimal performance and compatibility.
It’s also a reminder that major software updates can sometimes introduce unforeseen issues, especially when interacting with third-party applications. While Microsoft is working diligently to address these compatibility problems, it’s advisable to exercise caution and avoid manually updating to Windows 11 24H2 if you’re using GWSMO or any of the other affected software or hardware.
As always, staying informed about the latest updates and following official recommendations is crucial to minimize the risk of encountering such issues.
References:
Reported By: Bleepingcomputer.com
https://www.quora.com/topic/Technology
Wikipedia: https://www.wikipedia.org
Undercode AI: https://ai.undercodetesting.com
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