Amazon says due to demand, PS5 pre-orders may not arrive in time for launch.
Update:Amazon has begun sending out a similar email to customers who preordered the Xbox Series X, IGN has learned.According to emails shared online, including those sent to IGN staffers, customers who preordered the Xbox Series X through Amazon are being alerted that they may not receive their new systems in time for the November 10 launch date. Here’s the email being sent to customers.
We’re contacting you about your order of Xbox Series X to let you know in advance that you may not receive this item on the day it is released due to high demand. We are making every effort with the supplier to procure more inventory. We will provide additional updates once more information becomes available.
The Xbox Series X has faced similar preorder shortages as the PS5, though if you’re still looking to preorder one we recommend checking out IGN’s Xbox Series X preorder guide with up to date retail links.
Customers who pre-ordered PlayStation 5 systems from Amazon have received emails warning them that Amazon may not be able to fulfill orders in time for launch. Multiple IGN staffers received the same email from Amazon regarding their PS5 pre-orders.
“We’re contacting you about your order of PlayStation 5 Console to let you know in advance that you may not receive this item on the day it is released due to high demand. We’ll make every effort to get the item to you as soon as possible once released.”
When PS5 pre-orders went live, Walmart customers found some of their orders were canceled, but in Amazon’s case, these PS5 pre-orders are still valid. The only issue is that those who ordered from Amazon may not receive a system on launch day.
A similar situation with Amazon happened when the Nintendo Switch was released and Amazon couldn’t fulfill orders in time for launch.Confirmed PlayStation 5 GamesIGN will continue to monitor the PS5 pre-order situation. Check out our PS5 pre-order page for regular updates on console drops. Xbox Series X systems will be available for pre-order next week.