Samsung Expands Repair Network with CPR Partnership

2024-10-30

Samsung is committed to providing top-notch customer care, and this commitment is evident in its recent expansion of its repair network. The company has partnered with Cell Phone Repair (CPR) by Assurant to open over 300 new service locations across the United States by the end of 2024.

This expansion will significantly increase the accessibility of Samsung device repairs for consumers. With over 400 certified CPR locations nationwide, more users can now conveniently access professional repair services for their Galaxy devices.

Key Highlights of the Expansion:

Increased Service Locations: The partnership with CPR will add over 300 new service centers to Samsung’s repair network.

Certified Technicians: CPR technicians are certified by the

Faster Turnaround Times: Most repairs can be completed in less than an hour at CPR locations.
Expanded Device Coverage: CPR will service Galaxy S9 and newer models, both in and out of warranty.

Samsung’s Comprehensive Customer Care Network:

Certified Technicians: Over 9,000 certified Samsung Mobile repair technicians.
Authorized Care Locations: Over 2,000 locations covering 84% of the US population.
Mobile Repair Service: Over 450 “We Come To You” repair vans.

Self-Repair Program: For DIY enthusiasts.

What Undercode Says:

Samsung’s strategic partnership with CPR is a significant step towards enhancing customer satisfaction and loyalty. By expanding its repair network, Samsung is ensuring that its customers have convenient access to expert repair services. This move not only improves the overall user experience but also reinforces Samsung’s commitment to sustainability by promoting device repair and reducing electronic waste.

Furthermore, the continued availability of the Self-Repair program demonstrates Samsung’s dedication to empowering consumers to take control of their device repairs. By providing genuine parts and repair manuals, Samsung enables users to fix their devices independently, further extending their product lifespan.

Overall,

References:

Initially Reported By: Sammobile.com
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