Stuck on Repeat: Troubleshooting Microsoft Tech Community Session Expiry
Are you a Microsoft employee trying to access the Microsoft Tech Community? You might be encountering a frustrating issue where your session keeps expiring, preventing you from completing your actions. Don’t worry, this guide will help you troubleshoot the problem!
The Problem:
The message “Your session expired and your last action was not completed successfully” keeps popping up on the Microsoft Tech Community, even after trying to log in again.
Troubleshooting Steps:
Here’s what you can do to fix the session expiry issue:
1. Clear your browser cache and cookies: Sometimes, outdated data can cause login issues. Clearing your cache and cookies might resolve the problem.
2. Try a different browser: If the issue persists in your usual browser, try accessing the Microsoft Tech Community with another one. This can help identify whether the problem is browser-specific.
3. Check your internet connection: A weak or unstable internet connection can cause session interruptions. Ensure you have a strong and reliable connection.
4. Sign out completely and sign back in: This might seem simple, but it can sometimes refresh your session and resolve the issue.
If the problem persists:
If you’ve tried the above steps and still encounter the session expiry, gather some additional information to help troubleshoot further:
Take a screenshot: Capture the error message appearing on the screen.
Note down your actions: Briefly describe what you were trying to do on the Microsoft Tech Community before the session expired.
Next Steps:
With the screenshot and description of your actions, head to the Microsoft Tech Community itself. Look for a support channel or forum dedicated to user issues. Post your information there, explaining the problem and the troubleshooting steps you’ve already taken.
By following these steps and reaching out to the Microsoft Tech Community for further assistance, you should be able to resolve the session expiry issue and access the platform successfully.