Updates

The Rise of AI Assistants: How Copilot and Autonomous Agents Are Transforming Businesses

Copyright & Fact Checker 21 October 2024

Businesses are soaring with Microsoft 365 Copilot, an AI assistant that empowers teams and accelerates results. Lumen Technologies boasts $50 million in annual savings, Honeywell sees productivity gains equivalent to 187 new employees, and Finastra slashed creative production time from months to weeks. Now, Microsoft is pushing the boundaries further with new capabilities and a wave of pre-built agents.

Empowering Everyone to Build AI-Powered Workflows

Copilot Studio, entering public preview next month, lets anyone create, manage, and connect autonomous agents – the new “apps” for the AI age. Imagine a spectrum of agents, from simple chatbots to fully automated workflows, tackling tasks from lead generation and order processing to supply chain management. Copilot is your bridge to these agents, handling everything from sales tasks to employee onboarding.

Early Adopters Reap Big Rewards

Companies like Clifford Chance, McKinsey & Company, and Pets at Home are already reaping the benefits. Pets at Home’s agent for case management has the potential to save millions annually, while McKinsey’s onboarding agent slashed lead time by 90%. Thomson Reuters is speeding up legal workflows with an agent that can halve processing time, boosting efficiency and attracting new clients.

10 New Agents Join Dynamics 365 to Supercharge Your Teams

These new agents are designed to transition businesses from legacy systems to AI-powered workflows. Here are a few highlights:

Sales Qualification Agent: Saves time by prioritizing leads, researching prospects, and crafting personalized outreach.
Supplier Communications Agent: Optimizes supply chains by monitoring supplier performance, detecting delays, and managing responses.
Customer Intent and Knowledge Management Agents: Helps customer service teams deliver exceptional experiences by learning to resolve issues and build a knowledge base.

Security and Data Governance Remain Top Priority

Microsoft understands the importance of data security. Agents built in Copilot Studio and Dynamics 365 adhere to strict security protocols, including data loss prevention and robust authentication. IT administrators also have comprehensive governance tools at their disposal.

Microsoft’s Own AI Transformation Shows Impressive Results

Microsoft practices what it preaches. Teams using Copilot have achieved a 9.4% rise in revenue per seller and closed 20% more deals. Customer service resolution times have dropped by nearly 12%, and marketing conversion rates on Azure.com increased by 21.5% with a custom buyer support agent.

The Future of Work is Here: What Will You Create?

Copilot and autonomous agents unlock endless possibilities. Start building your own agents in Copilot Studio today, and explore the future of work. Dive deeper with the Copilot Studio and Dynamics 365 blogs, and discover how Microsoft itself is embracing AI transformation on WorkLab.

Sources: Internet Archive, Wikipedia, Undercode Ai & Community, 3D Printing Pros, Blogs.microsoft.com
Image Source: Undercode AI DI v2, OpenAIFeatured Image